Welcome to the Modern Overstock Help Center. Below, you'll find answers to the most common questions about our store, products, shipping, returns, and more. If you need further assistance, feel free to contact our support team.
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Shop Pay. Additional payment options such as Klarna or Afterpay may also be available at checkout.
Orders are processed quickly to ensure fast shipping. If you need to cancel or modify your order, please contact us immediately. Once an order has been processed, we may not be able to make changes.
Sales tax is applied where required by law. The final amount will be calculated at checkout based on your shipping location.
Shipping times vary depending on your location and the selected shipping method. Standard shipping typically takes 5-10 business days, while expedited options may be available at checkout.
Currently, we only ship within the United States. We are working on expanding our shipping options for international customers.
Once your order has shipped, you will receive a confirmation email with tracking details. You can also track your order by logging into your account and checking your order status.
Tracking updates may take up to 48 hours to reflect movement. If your tracking number hasn’t updated after a few days, please contact our support team for assistance.
We offer a 30-day hassle-free return policy. Items must be in their original condition and packaging. Certain products may not be eligible for returns due to hygiene reasons.
To start a return, visit our Returns Center or contact our support team. You will receive further instructions and a return shipping label if applicable.
Customers are responsible for return shipping costs unless the item is defective or incorrect. If you received a damaged or incorrect item, please contact us for a resolution.
Refunds are processed within 5-7 business days after we receive your returned item. Refunds will be issued to the original payment method.
Yes! Many of our products come with a limited manufacturer’s warranty. Warranty details vary by product, so please check the product page or contact us for specifics.
Product availability is updated in real-time. If an item is out of stock, you will see a notification on the product page. You can also sign up for restock alerts.
Yes! If you are interested in purchasing in bulk, please contact our sales team for special pricing and availability.
You can reach us via email at support@modernoverstock.com or through our Contact Us page. Our support team is available Monday–Friday, 9 AM–5 PM (EST).
If you encounter any problems with your order, please contact our support team with your order number, and we’ll resolve the issue as quickly as possible.
We are working on launching a rewards program soon! Stay tuned for updates and exclusive perks for our loyal customers.
Still have questions? Contact us at support@modernoverstock.com, and we’ll be happy to assist you!